← The Journal6 min read

Every Post Needs a Job. Most Don't Have One.

By Micayla Land

Tip Tuesday is not a strategy.

That sounds harsh and it is not meant to be. Tip Tuesday gets scheduled when nobody has decided what the post is supposed to do. The format shows up to fill a slot on a calendar, and a slot on a calendar is not a reason to publish anything.

Why does my content get no engagement?

Usually because the post was never asked to do anything. Content that gets no response is rarely badly made, the graphic is fine and the caption is grammatical. What is missing is a reason for it to exist, and an audience can feel that.

The test I use is simple. If the person who made the post cannot say in one sentence what it was supposed to accomplish, the audience will not work it out either.

What are the four jobs a social media post can do?

Every post that earns its place is doing one of four jobs: educate, engage, convert, or build community. One job, not two. Name it before the post gets made rather than after, and filler stops appearing without you having to post less often.

JobWhat it doesExample for a candle brand
EducateTeaches something the reader can use immediately, whether or not they ever buy.Why this scent throws better in a small room than the last one, and what cold throw actually means when you are shopping for candles.
EngageStarts a conversation you actually want to have, usually by having an opinion.The two scents that did not make the cut and why, then asking which one people would have kept.
ConvertAsks for the next step, which is not always a sale.It is live, here is the link, here is what is in the first batch.
Build communityMakes the people already with you feel like they are on the inside.The four months of testing, the version that cracked in the jar, the reason it is named what it is named.

Educate. Teach something the reader can use immediately, whether or not they ever buy from you. Not a generic tip. A specific thing you know because of the work you do.

Engage. Start a conversation you actually want to have. This is the most misunderstood of the four, because engagement bait taught everybody it means asking a question. It means giving somebody a reason to reply, which usually means having an opinion.

Convert. Ask for the next step. Not always a sale. A download, a tour, a reply, a saved post. Most businesses do this far less often than they think, then wonder why the account produces nothing.

Build community. Make the people already with you feel like they are on the inside. Behind the scenes, the team, the customer you are proud of, the reason you made the thing in the first place.

How do I know if a post is filler?

Label your last ten posts with one of the four jobs. Anything you cannot label is filler. A faster version of the same test: take one product and write all four versions of the post, then compare them against what you actually published.

Say a candle brand wants to post about a new scent.

  • Educate: why this one throws better in a small room than the last one, and what cold throw actually means when you are shopping for candles.
  • Engage: the two scents that did not make the cut and why, then ask which one people would have kept.
  • Convert: it is live, here is the link, here is what is in the first batch.
  • Build community: the four months of testing, the version that cracked in the jar, the reason it is named what it is named.

Four completely different posts. One product. None of them are filler, because each one is doing a job.

Now take your last ten posts and try to label them the same way. Anything you cannot label is the problem, and it is a bigger problem than how often you post.

What is a good content mix for a small business?

There is no universal split, but there is a reliable failure pattern. Most small business accounts are overweight on convert and underweight on educate. If you label thirty posts and more than a third come back unlabelable, filler is your problem, not the ratio.

The other version of the same failure is an account overweight on nothing at all, simply posting product photos into the void.

Fix the filler first. Then worry about ratios.

Worth checking alongside this: whether the flat performance you are seeing is a content problem at all. The twenty-point audit separates a message problem from a consistency problem, and the two need opposite fixes.

What does a post need to connect to?

Something specific. Social media is never standalone. An educate post should point at something longer, a convert post needs a link that works and a page matching what the post promised, and a community post should make the next educate post land harder.

Marketing is an engine with a lot of parts, not one lever, and post jobs are the part that stops you filling a calendar with things nobody needed.

If you run a venue or an event business, the four jobs map onto your gallery almost directly. I worked that example through here.

How this runs in practice

Every post we send to a client clears a 24-item checklist first, and one of the items is that the reviewer can name the post's job. Not describe the post. Name its job. If nobody can, it goes back.

It is an unglamorous rule and it removes more bad content than any creative process I have tried. That checklist and the calendar behind it are part of what we run for clients every month, from $2,000.

Label your last ten posts. If more than three come back with no job, send me the account and I will tell you what the calendar is missing.

Work With Us

Ready to stop running the business alone?

Tell us what's slowing you down. We'll come back within a day with honest thoughts, whether or not we're the right fit.

Start a Conversation